Bless & Keepby Gifted Bros

Help

Help center

Everything about proofs, photos, shipping and our promises. A person answers every message.

Christmas cutoffs

Personalized pieces: order by December 4, 2026 and approve your proof within two days, or December 10, 2026 with Express. Ready-made pieces: order by December 8, 2026, or December 14, 2026 with Express.

After that, contact us before you order, and a person will tell you plainly whether it can arrive in time.

Proofs and revisions

How is my artwork made?

Your artwork is created digitally. On The Church Portrait, the church is painted digitally from your photo. On In His Keeping, the artwork is a quiet garden scene, created digitally. On every personalized piece, we set the words in type, so they print exactly as you entered them. No one paints it by hand, and we would never say otherwise. You see the proof first, you can ask for changes, and nothing prints until you approve it. Three versions: the first, and two rounds of changes. Choose whichever you love.

When do I see the artwork?

On a personalized piece, we email you the finished artwork within 48 hours of your order, and nothing is printed until you approve it. Ready-made pieces print from finished artwork, so they carry no proof.

How many changes can I ask for?

Three versions: the first and two rounds of changes, then choose whichever you love. Memorial pieces include five versions: the first and four rounds of changes.

What if I never reply?

We wait. We will follow up twice, and your order stays unprinted until you say the word.

Can I cancel my order?

Yes, any time before you approve your proof. Reply to your proof email or write to us through Contact, and we cancel it and refund you in full. You get an email when the refund is on its way. Once you approve, the piece is made for you alone and cannot be canceled, and The Kept Promise still covers it.

Photo tips

What makes a good photo of a building?

Daytime, straight-on, the whole building in frame, taken from across the street if you can. Phone photos work well.

My photo is old or a little blurry.

Upload what you have. Daytime, straight-on, the whole building in frame. If the proof shows the photo does not work, you can send another before anything prints.

How small is too small?

Aim for at least 1500 pixels on the long side. Most phone photos are well above that. If a photo looks too small to print well, we will say so right away, and you see the proof before anything is printed.

Photo rights

Who has to own the photo?

You confirm when you order that you took the photo or have permission to use it. We do not work from photos you do not have the right to send.

What happens to my photo afterward?

It is used to make your piece and deleted 90 days after delivery. The approved artwork stays with your order. We never publish a customer photo without asking first.

Shipping and delivery

How long does it take?

Printing and finishing take 2 to 5 business days after you approve your proof, and delivery takes 3 to 7 business days more. Shipping is priced at checkout and every order ships tracked.

What if the gift is due before the piece can arrive?

Contact us before you order, and a person will tell you plainly whether it can arrive in time.

Does it arrive ready to hang?

A framed print arrives ready to hang with the hardware fitted. Gallery canvas and framed canvas do not include hanging hardware, so use your own hook or hanging kit. Every piece is packed to arrive undamaged.

The Kept Promise

What is covered?

If it does not feel like it belongs on their wall, tell us within 60 days. We reprint it or refund it. That includes personalized pieces.

Do I have to ship it back?

Only if we ask. Most of the time all we need is a photo and a short note to make it right.

Scripture policy

Which translations do you use?

The King James Version, quoted exactly as written. We do not alter scripture to fit a layout.

Can you set a verse from another translation?

Write to us and we will tell you plainly whether we can print it.

Still unsure? Ask us.

Contact us