Help

Help center

Everything about proofs, photos, shipping and our promises. A person answers every message.

Proofs and revisions

When do I see the artwork?

Within 48 hours of your order, your artist emails the finished artwork. Nothing is printed until you approve it.

How many changes can I ask for?

Two revision rounds are free on every personalized order. On memorial pieces we keep going until it is right.

What if I never reply?

We wait. We will follow up twice, and your order stays unprinted until you say the word.

Photo tips

What makes a good photo of a building?

Daytime, straight-on, the whole building in frame, taken from across the street if you can. Phone photos work well.

My photo is old or a little blurry.

Upload what you have. Your artist will tell you honestly whether it is enough, or ask for another angle.

How small is too small?

Aim for a file of at least 1 MB. If a photo looks too small to print well, we will say so right away, and your artist confirms before anything is printed.

Photo rights

Who has to own the photo?

You confirm when you order that you took the photo or have permission to use it. We do not work from photos you do not have the right to send.

What happens to my photo afterward?

It is used to make your piece and kept with your order so reprints are easy. We never publish a customer photo without asking first.

Shipping and delivery

How long does it take?

Printing and finishing take 2 to 5 business days after you approve your proof, and delivery takes 3 to 7 business days more. Shipping is priced at checkout and every order ships tracked.

What if the gift is due before the piece can arrive?

Every order includes a digital preview card. Print it or send it on the day, and the finished piece follows when it is ready. Late gift-givers give the card first and the wall piece second.

Does it arrive ready to hang?

Yes. Hardware is fitted and the piece is packed to arrive undamaged.

The Kept Promise

What is covered?

If it does not feel like it belongs on their wall, tell us within 60 days. We reprint it or refund it. That includes personalized pieces.

Do I have to ship it back?

Only if we ask. Most of the time all we need is a photo and a short note to make it right.

Scripture policy

Which translations do you use?

The King James Version and the World English Bible, quoted exactly as written. We do not alter scripture to fit a layout.

Can you set a verse from another translation?

Write to us and we will tell you plainly whether we can print it.

Still unsure? Ask us.

Contact us