Terms of Service

Ordering and payment

Placing an order is an offer to buy, which we accept when we take payment and open your order. Payment is processed by Stripe on its own secure form; card details never reach our servers. Prices are shown in the currency of the market you have selected. Sales tax, where we are registered to collect it, is calculated at checkout against your delivery address. If a price or a product detail is shown in error we will contact you before producing anything, and you may cancel for a full refund.

Proof approval, and what your approval means

Personalized pieces go through a proof. Your artwork proof reaches you within 48 hours of ordering, and production begins only after you approve it. Every personalized piece gets three versions: the first, and two rounds of changes, and you choose whichever you love. Memorial pieces (In His Keeping) get five versions: the first, and four rounds of changes. When you approve a proof you are confirming that you have checked every name, every date and every word of the verse, and that the artwork is what you want printed. Until you approve, you may cancel for a full refund. After approval the piece is produced for you alone and cannot be canceled, although the Kept Promise below still applies.

The Church Portrait and In His Keeping artwork is generated digitally with OpenAI's image technology from the details you give us.

The Kept Promise

If your piece arrives damaged, or does not match the proof you approved, or does not feel like it belongs on the wall, tell us within 60 days of delivery. We reprint it or refund it, and personalized pieces are included. Usually a photo and a short note is enough; we will ask you to return a piece only where we genuinely need to see it, and at our cost. The promise does not cover damage caused by hanging or handling, by years of direct sunlight, or by shipping a piece onward yourself.

The Kept Promise is a voluntary commitment we make on top of your legal rights. It doesn't limit or replace them. If you live in the European Union, you keep the legal guarantee of conformity: we are responsible for any lack of conformity that exists at delivery and appears within two years. You may use the legal guarantee, the right of withdrawal where it applies, and the Kept Promise independently of one another.

Your right to withdraw (EU customers)

If you live in the European Union, you may withdraw from your purchase of a ready-made piece within 14 days without giving any reason. The period ends 14 days after the day you, or someone you name other than the carrier, receive the piece. If an order of several pieces arrives separately, it ends 14 days after you receive the last one.

To withdraw, tell us before the period ends with a clear statement by email to hello@giftedbros.com. You may use the model withdrawal form below, but you don't have to.

Returning the piece: we'll reply with the address to send it to. Send it back without undue delay and no later than 14 days after telling us. You pay the direct cost of returning it, unless the piece arrived faulty or damaged, in which case we pay. You are only responsible for any loss in value caused by handling the piece beyond what is needed to check it.

Refund: we refund every payment you made, including standard delivery (but not the extra cost of a faster delivery you chose), within 14 days of the day you tell us. We use the payment method you used, at no cost to you. We may hold the refund until we receive the piece back, or until you show proof you have sent it, whichever comes first.

Personalized pieces: under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to your specifications or clearly personalized. Personalized pieces are made from your own details, so they cannot be withdrawn from. Your legal guarantee and the Kept Promise still apply to them.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Bless & Keep by Gifted Bros, hello@giftedbros.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Your photos and the rights you grant

When you upload a photo you confirm that you took it or that you have permission from the person who did, and that you have permission from anyone recognizable in it. You keep ownership of your photo. You grant us a limited, non-exclusive license to store, reproduce and adapt it only in order to produce your order, your proofs and any reprint of that order. That license carries no marketing use: we display a customer photo only where you have separately given permission, such as the consent box on the Share Their Wall page, and we remove it whenever you ask. If we believe a photo was uploaded without the rights to use it, we may decline the order and refund it.

Scripture and artwork

We set scripture from the King James Version and we quote it exactly, including its reference. We will not alter scripture to fit a layout. Personalized artwork is created digitally from your photo and your words, and a personalized piece prints only after you approve it. We do not describe our work as hand-painted or hand-lettered, because it is not.

Shipping and delivery

Shipping is priced at checkout and every order ships tracked. Printing and finishing take 2 to 5 business days after you approve your proof, and delivery takes 3 to 7 business days more. Delivery estimates are estimates: a carrier delay is outside our control, although if a package goes missing we will chase it and, if it is lost, remake and reship it. Risk passes to you on delivery. For delivery before December 25: Personalized pieces: order by December 4, 2026 and approve your proof within two days, or December 10, 2026 with Express. Ready-made pieces: order by December 8, 2026, or December 14, 2026 with Express.

Acceptable use and our content

Please do not ask us to produce content that is unlawful, that infringes someone else's rights, or that is designed to abuse or demean a person. The text, images and artwork on this site are ours or used with permission and may not be copied for commercial use.

Liability

Nothing here limits any liability that cannot lawfully be limited. Otherwise, and to the extent the law allows, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss.

Governing law and changes

These terms are governed by the laws of the Republic of Latvia, and the courts of Latvia have jurisdiction. If you are a consumer living in the European Union, this does not take away the protection of the mandatory rules of the law of your country of residence, and you may also bring proceedings in the courts of that country.